Care Inspectorate

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Complaints Procedure

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Whilst we will be making every effort to achieve quality in all areas of our work, there may be occasions when you feel you have cause for complaint. We would encourage parents/carers to initially share their concerns with Judi Park, ELC Manager, Sarah McDiarmid Depute Head Teacher (Early Years) or Barry Graham, Head teacher. They will respond promptly, consider fully and investigate as appropriate any matter brought to their attention.

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Should this fail: please make a formal, written complaint to the Education Officer (ASL) Mary Thomson, via the Area Team Manager, Jenny Welsh. 

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Alternatively, parents have the right to make a complaint directly to the Care Inspectorate.  Complaints are investigated by the Care Inspectorate within  40 days. 

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More information can be obtained from www.enquiries@careinspectorate.com">www.enquiries@careinspectorate.com  or phone 0845 600 9527.  More information can also be found on the notice board in the entrance of the Nursery.